Telecommunications Industry

The telecommunications industry provides a high-performance network infrastructure that serves as a cornerstone for this digitally networked world. Even so, the profitable business models of telecommunications companies are coming under pressure: Private customers expect better and low priced service pledges from their telecommunications providers, while business customers are insisting on cost and productivity advantages.

From strategy and conception, and go-to-market, through to implementation and operation, valantic has demonstrated its successful end-to-end services in over 300 projects across Europe for telecommunications companies such as 1&1, A1, Swisscom, congstar, Deutsche Glasfaser, goetel, MNet, Netcom Kassel, orange, Telefónica, vodafone and many more.

valantic is one of the top telco consultancies in Germany and the DACH region. Over 300 telecommunications experts and 800-plus customer experience professionals help improve service quality and the economic success of their telco customers every day.

valantic’s experienced consultants and telco experts always take a strategic, holistic, end-to-end view of telecommunications, along the entire value chain. This lets them master even the most demanding of IT transformations, thus forming the basis for successfully bringing new telco service offerings and innovative business models to market.

What does a complex, future-proof IT transformation in the telco sector need to be a success story? valantic’s answer lies in a proven methodology that defines a customer-oriented IT strategy incorporating clear goals and quantifiable KPIs. In defining these, valantic’s consultants concentrate on flexibility, agility, reusability, resilience and cost optimization.

Seasoned IT architects apply advanced architectural principles such as decoupling of services and user interfaces (UI), Application Programming Interfaces (APIs) and microservices, and consider aspects such as data, data protection and IT security from the very start. A forward looking technology stack that uses Artificial Intelligence, Machine Learning, Advanced Analytics, IoT and automation, is leveraged to generate maximum efficiency and competitive advantage for customers, exactly where these are needed.

valantic recommends innovative organizational structures and operating models, without losing sight of the new mindset needed among managers and employees.

valantic is aware of the social responsibility of its customers and actively assists telco providers with targeted measures for more sustainability and achieving a net zero carbon footprint. valantic finances social climate projects of ClimatePartner and Carbonemission.

The four success factors that guarantee customer satisfaction are: customer centricity, omnichannel communication, and a bespoke offering. Telecommunications and service providers that systematically focus on customers and their needs, and offer them the most enjoyable and convenient consultation, selection and payment processes will be most successful in the future. Each touchpoint of the shopping journey should be designed for the customer as if it had been developed for them individually.

valantic’s software solutions and business process services offer telco service providers the opportunity to meet the requirements of the German Telecommunications Act (TKG) – quickly, cost-effectively, and in full compliance with the law. valantic prepares the necessary security concept for the German Federal Network Agency (BNetzA) and acts as a contractor, handling all touchpoints with the authorities. With valantic’s full-service offering, the obligated party no longer needs to handle the protracted setup of internal processes and resources itself. Telecommunications service providers that outsource their business processes to valantic can thus concentrate on their actual core business.

valantic’s service portfolio includes TKG compliance solutions for the legally compliant handling of public authorities’ requests for customer data, traffic data, and stockpile data (Section 9 TDDDG (Section 96 TKG), Section 174 TKG (Section 113 TKG), Section 176 TKG (Section 113b TKG)), and for telecommunications, international-head, and e-mail monitoring (Section 170 TKG (Section 110 TKG), as well as managed services solutions for the Automated Information Process (Section 173 TKG (Section 112 TKG)). valantic also provides relevant solutions and services to comply with future EU legislation, such as the E-Evidence Regulation.

TC software engineering services round off the portfolio. Interfaces to existing core systems avoid media breaks, where necessary, enabling end-to-end digitalization and automation of the processes. It goes without saying that all the requirements for encrypted digital communication with the public authorities are met by the SINA box (including ETSI ESB and E-Mail ESB).

Large companies and corporations are increasingly relying on campus networks (LTE/5G) to offer their employees reliable, high-performance services such as autonomously controlled logistics vehicles. Using the findings of in-house market research, valantic develops pricing models tailored to the market concerned, and makes recommendations for market access, in general, and marketing, in particular. valantic rapidly prepares a detailed picture of the market and competition.

Data analytics generates immense added value and efficiency gains for businesses. Target group analyses, usage reports, bandwidth optimization based on historical load profiles, and the next-best-offer for business and consumer customers are just four examples among many. With historically accrued data spread across numerous data silos, alone, however, telco service providers will never achieve a competitive advantage, since reports and evaluations can only be prepared with huge delays, or not at all.

valantic’s experienced consultants consolidate all the data in a “single source of truth” and move reporting to a new Big Data platform, an Enterprise Data Warehouse (EDW). Automated reports and analyses are generated in near real time, exactly when they are needed. valantic establishes a sound, data-based foundation for successful business decisions, geared systematically to the needs of its business and consumer customers.

The Internet of Things (IoT) opens up immense business opportunities for B2B telco providers in terms of new product ideas and revenue sources. valantic’s consultants create IoT product offerings aligned with the needs and wishes of attractive B2B target markets.

The individual offerings are designed and developed as standardized product bundles consisting of end devices, cloud connections and software. One telecommunications provider worked successfully with valantic, launching the first portfolio batch – which consisted of three new IoT product offerings – after around only six months.