Commercial AI

Commercial AI leverages AI algorithms to analyze vast amounts of process data from SAP systems, providing deep insights into business operations. This enables companies to understand their processes in depth, identify inefficiencies and make data-driven decisions for process improvement, ultimately leading to optimized operations and cost savings. In assisting clients, valantic has honed the art of insight discovery, identifying AI opportunities that align with core business functions.

Commercial AI can analyze historical process data from SAP systems to predict future process behaviors, potential bottlenecks, or compliance risks. This enables proactive decision-making and allows companies to address issues before they impact business operations, leading to improved process performance and reduced operational risks. We have updated process management systems with predictive analytics models, streamlining adherence to plans and anticipating challenges.

AI-powered process mining tools can create visual representations of actual process flows based on SAP system data. This helps businesses understand how processes actually work in practice, identify deviations from intended processes and optimize value chains across different departments and functions. We implemented AI solutions in the manufacturing industry by assessing existing processes and integrating AI to streamline operations and improve innovation.

Commercial AI can monitor processes in real-time to ensure compliance with internal policies and external regulations. It can flag potential compliance issues, automate compliance reporting and help manage risks associated with various business processes, reducing the likelihood of costly compliance breaches. Our development of a specialized AI chatbot for the chemical industry showcases how technology can reinforce compliance and facilitate robust internal communications.

Commercial AI can analyze customer interaction data across various touchpoints to optimize customer journeys, predict churn and personalize customer experiences, leading to improved customer satisfaction and loyalty. At valantic we have automated and redesigned the customer interface for a leading automotive company using Conversational AI, leading to reductions in workload and more efficient communication.

By examining sales and marketing processes, Commercial AI can identify inefficiencies, optimize resource allocation and provide data-driven insights to enhance lead generation, conversion rates and campaign effectiveness. We have recently transformed sales and demand planning for a leading food company, enhancing forecasting accuracy through the integration of machine learning.

Commercial AI can streamline customer service workflows, automate repetitive tasks and provide intelligent recommendations to customer service agents, improving response times and first-contact resolution rates. With AI we reduced IT overload by handling frequent tickets and inquiries more efficiently.

Through Commercial AI it is possible to analyze customer feedback, market trends and product usage data to inform the product development process, helping companies create more innovative and market-responsive products that better meet customer needs. Our Conversational AI initiatives have paved the way for more responsive and intuitive product development strategies.