Data Protection Declaration

1.1 Controller for data processing

The controller for the data processing described below in accordance with the provisions of the General Data Protection Regulation (GDPR) is

DOITLEAN Lda
Rua Anzebino Cruz Saraiva 342
Ed. Beira Rio, Piso 1, Escritório 32
2415-371 Leiria
Portugal
Phone: 351 244 092 440
E-mail: info@lcs.valantic.com

The use of the Internet pages of valantic LCS is recognizable if the navigation takes you to a website where the valantic LCS contact form is indicated, if the job advertisement refers to a valantic LCS contact person or if an imprint of valantic LCS is provided.

1.2 Information on data processing

We process data as part of our business and website operations.

This also includes disclosure by transmission to third parties and, if applicable, to so-called third countries outside the European Union (“EU”) and the European Economic Area (“EEA”). Where we transfer data outside the EU or the EEA, we have labelled this accordingly below.

The individual data concerned, processing purposes, legal bases, recipients and, if applicable, transfers to third countries are listed below:

1.3 Contact us

If you contact us, we will process the following data from you for the purposes of the processing and handling of your enquiry: Name, contact details – if provided by you – and your message.

The legal basis for data processing is our obligation to fulfil the contract and/or to fulfil our pre-contractual obligations pursuant to Art. 6 para. 1 b) GDPR and/or our overriding legitimate interest in processing your enquiry pursuant to Art. 6 para. 1 f) GDPR.

Information and offers by e-mail

In order to provide you with regular information about our enterprise and offers, we offer the dispatch of corresponding information e-mails. If you consent, we will process the data you enter when registering (e-mail address and other voluntary information). To prevent misuse, we will send you an e-mail after your registration asking you to confirm your registration (double opt-in procedure). In order to be able to prove the registration process in a legally compliant manner, your registration will be logged. This includes the time of registration and confirmation as well as your IP address.

The legal basis for sending our information and offers by email is your consent in accordance with Art. 6 (1) a) GDPR. Data processing in connection with the sending of the confirmation e-mail for your registration and the associated data logging is carried out in accordance with Art. 6 para. 1 f) GDPR on the basis of our legitimate interest in proving your proper registration.

If you give us your consent, we will also evaluate whether you have opened the emails sent to you as well as your scrolling and clicking behaviour in the newsletter. The purpose of this is to optimise our information to your interests and to improve the content of our mailings. The legal basis for analysing the newsletter is your consent in accordance with Art. 6 para. 1 a) GDPR.

To send the newsletter, we use service providers to whom we transmit the specified data.

1.4 Contact for applications

If you contact us to send us your application as an employee, e.g. by e-mail or via a contact form, the data you provide (e.g. name, e-mail address, desired place of work, etc.), your message and the application documents sent will be processed exclusively for the purposes of processing and handling your application enquiry.

The legal basis for data processing is primarily Art. 6 I b) GDPR. Accordingly, the processing of data required in connection with the decision on the establishment of an employment relationship is permitted.

Should the data be necessary for legal prosecution after completion of the application process, data processing may be carried out to safeguard our legitimate interests in accordance with Art. 6 para. 1 f) GDPR, namely for the assertion and/or defence of claims.

1.5 Applicant pool

If you give us your consent to continue to store your application documents after the application process has been completed, we will store them in our applicant pool for the purpose of contacting you for future vacancies that match your profile. The legal basis for processing as part of our applicant pool is your prior consent in accordance with Art. 6 (1) a) GDPR.

1.6 Contract fulfilment and data management in the context of service provision

We process various data as part of the provision of our services and for the initiation and processing of the existing contractual relationship between you and us.

If you have commissioned us to provide a service, we process your data (if provided: name, contact details, address) and all information necessary for the fulfilment of the order exclusively for the purposes of processing and handling the contractual relationship.

This includes in particular our appropriate advice and support, correspondence with you, invoicing, fulfilment of our accounting and tax obligations.

The processing of the data is carried out accordingly on the basis of Art. 6 para. 1 b) GDPR and to fulfil our legal obligations in accordance with Art. 6 para. 1 c) GDPR.

If this is necessary to process the order, your data will be passed on to third parties.
This includes in particular the disclosure to supervisory authorities for the purpose of correspondence and for the assertion and defence of your rights.

In addition, the Group companies cooperate in the provision of various services. In this case, the data is shared with the subsidiaries within a processing on behalf.

1.7 Data recipient

We use the following service providers for all of the above data processing:

1.7.1 OutSystems, 55 Thomson Place, Boston MA 02210 for the provision of our data processing systems. This may also involve data transfer to the USA. OutSystems guarantees an adequate level of data protection through the use of standard contractual clauses, supported by additional measures such as encryption of the data.

1.7.2 HubSpot Ireland Limited: 2nd Floor 30 North Wall Quay, Dublin 1, Ireland, Telephone: +353 1 5187500. It cannot be ruled out that data may also be transferred to HubSpot, Inc, 25 First Street, 2^nd Floor, Cambridge, MA 02141, USA, e.g. for support purposes. HubSpot Inc. is certified under the EU-US Data Privacy Framework and is therefore covered by the EU adequacy decision for the USA.

1.8 Duration of data processing

We only store personal data for as long as is necessary for the purposes for which it is processed or if you have withdrawn your consent. Insofar as statutory retention obligations must be observed, the storage period for certain data may be up to 10 years, regardless of the processing purposes.

1.9 Rights of data subjects

You can find your rights as a data subject under F. Your rights as a data subject.

Exercising your rights as a data subject

If you have any questions regarding the processing of your personal data, information, rectification, blocking, objection or deletion of data or if you wish to transfer the data to another enterprise, please contact  info@lcs.valantic.com

The valantic CX Austria GmbH website can be used without providing any personal data. However, if a data subject wishes to make use of special services of our enterprise via our website, the processing of personal data may become necessary. If the processing of personal data is necessary and there is no legal basis for such processing, we generally obtain consent from the data subject.

The use of the Internet pages of valantic CX Austria is recognizable if the navigation takes you to a website where the contact form refers to valantic CX Austria or if an imprint of valantic CX Austria is given.

The processing of personal data, such as the name, address, e-mail address or telephone number of a data subject, is always carried out in accordance with the GDPR and in accordance with the country-specific data protection regulations applicable to valantic CX Austria GmbH. We hereby provide information about the type, scope and purpose of the personal data we collect, use and process, and this Privacy Policy also informs data subjects about their rights.

As the controller, valantic CX Austria GmbH has implemented numerous technical and organizational measures to ensure that the personal data processed via this website is protected as completely as possible.

2.1 Definitions

The Privacy Policy of valantic CX Austria GmbH is based on the terms used by the European legislator for the adoption of the General Data Protection Regulation (GDPR). Our Privacy Policy should be easy to read and understand for the public as well as for our customers and business partners. To ensure this, we would like to explain the terms used in advance.

We use the following terms, among others, in this Privacy Policy:

Personal data

Personal data means any information relating to an identified or identifiable natural person (hereinafter referred to as “data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Data subject

Data subject is any identified or identifiable natural person whose personal data is processed by the controller responsible for the processing.

Processing

Processing is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Restriction of processing

Restriction of processing is the marking of stored personal data with the aim of restricting its future processing.

Profiling

Profiling is any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyze or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.

Pseudonymization

Pseudonymization is the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organizational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.

Controller or person responsible for the processing

Controller or controller responsible for the processing is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. Where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.

Processor

A processor is a natural or legal person, public authority, agency or other body that processes personal data on behalf of the controller.

Recipient

Recipient is a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular enquiry in accordance with Union or Member State law shall not be regarded as recipients.

Third party

Third party is a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorized to process personal data.

Consent

Consent is any freely given, specific, informed and unambiguous indication of wishes by the data subject in the form of a statement or other unequivocal affirmative act by which the data subject signifies agreement to the processing of personal data relating to him or her.

2.2 Name and address of the controller responsible for processing

The controller within the meaning of the General Data Protection Regulation, other data protection laws applicable in the Member States of the European Union and other provisions of a data protection nature is the:

valantic CX Austria GmbH
Söllheimerstraße 16
5020 Salzburg
Austria
Phone: +43662876606
E-mail: datenschutz@valantic.at
Website: www.valantic.com/at

2.3 Cookies

The Internet pages of valantic CX Austria GmbH use cookies. Cookies are text files that are placed and stored on a computer system via an Internet browser.

Numerous websites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier for the cookie. It consists of a character string that allows websites and servers to be assigned to the specific internet browser in which the cookie was stored. This enables the websites and servers visited to distinguish the individual browser of the data subject from other Internet browsers that contain other cookies. A specific internet browser can be recognized and identified via the unique cookie ID.

Through the use of cookies, the valantic CX Austria GmbH can provide the users of this website with more user-friendly services that would not be possible without the cookie setting.

Cookies can be used to optimize the information and offers on our website for the benefit of the user. As already mentioned, cookies enable us to recognize the users of our website. The purpose of this recognition is to make it easier for users to use our website. For example, the user of a website that uses cookies does not have to re-enter their access data each time they visit the website because this is taken over by the website and the cookie stored on the user’s computer system. Another example is the cookie of a shopping basket in an online shop. The online shop remembers the items that a customer has placed in the virtual shopping basket via a cookie.

The data subject can prevent the setting of cookies by our website at any time by means of a corresponding setting of the Internet browser used and thus permanently object to the setting of cookies. Furthermore, cookies that have already been set can be erased at any time via an Internet browser or other software programs. This is possible in all common internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be fully usable.

2.4 Recording of general data and information

The website of valantic CX Austria GmbH records a series of general data and information each time the website is accessed by a data subject or an automated system. This general data and information is stored in the server log files. The (1) browser types and versions used, (2) the operating system used by the accessing system, (3) the website from which an accessing system accesses our website (so-called referrer), (4) the sub-websites which are accessed via an accessing system on our website can be recorded, (5) the date and time of access to the website, (6) an internet protocol address (IP address), (7) the internet service provider of the accessing system and (8) other similar data and information used for security purposes in the event of attacks on our information technology systems.

When using this general data and information, valantic CX Austria GmbH does not draw any conclusions about the data subject. Rather, this information is required to (1) correctly deliver the content of our website, (2) optimize the content of our website and the advertising for it, (3) ensure the long-term functionality of our information technology systems and the technology of our website, and (4) provide law enforcement authorities with the information necessary for criminal prosecution in the event of a cyber-attack. Therefore, the valantic CX Austria GmbH analyses anonymously collected data and information statistically, with the aim of increasing the data protection and data security of our enterprise, and to ensure an optimal level of protection for the personal data we process. The anonymous data of the server log files are stored separately from all personal data provided by a data subject.

2.5 Contact via the website

The website of valantic CX Austria GmbH contains information that enables a quick electronic contact to our enterprise, as well as direct communication with us, which also includes a general address of the so-called electronic mail (e-mail address). If a data subject contacts the controller by email or via a contact form, the personal data transmitted by the data subject is automatically stored. Such personal data transmitted on a voluntary basis by a data subject to the controller is stored for the purposes of the processing or contacting the data subject. This personal data is not passed on to third parties.

2.6 Routine deletion and blocking of personal data

The controller shall process and store the personal data of the data subject only for the period necessary to achieve the purpose of storage, or as far as this is granted by the European legislator or other legislators in laws or regulations to which the controller is subject to.

If the storage purpose no longer applies or if a storage period prescribed by the European guideline and regulation provider or another competent legislator expires, the personal data will be routinely blocked or erased in accordance with the statutory provisions.

2.7 Rights of data subjects

Right to confirmation

Each data subject shall have the right granted by the European legislator to obtain from the controller the confirmation as to whether or not personal data concerning him or her are being processed. If a data subject wishes to avail himself of this right of confirmation, he or she may, at any time, contact any employee of the controller.

Right to request

Any data subject affected by the processing of personal data has the right, granted by the European guideline and regulatory body, to obtain information free of charge at any time from the controller about the personal data stored about him or her and a copy of this information. Furthermore, the European legislator has granted the data subject access to the following information:

• the purposes of processing
• the categories of personal data that are processed
• the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organizations
• if possible, the planned duration for which the personal data will be stored or, if this is not possible, the criteria for determining this duration
• the existence of a right to rectification or erasure of personal data concerning them or to restriction of processing by the controller or a right to object to such processing
• the existence of a right to lodge a complaint with a supervisory authority
• if the personal data are not collected from the data subject: All available information about the origin of the data
• the existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) GDPR and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.

Furthermore, the data subject has the right of access as to whether personal data has been transferred to a third country or to an international organization. If this is the case, the data subject also has the right to obtain information about the appropriate safeguards in connection with the transfer.

If a data subject wishes to exercise this right of access, he or she may, at any time, contact any employee of the controller.

Right to rectification

Any data subject affected by the processing of personal data has the right, granted by the European guideline and regulatory body, to demand the rectification of inaccurate personal data concerning them without undue delay. Furthermore, the data subject has the right to request the completion of incomplete personal data, including by means of a supplementary declaration, taking into account the purposes of the processing.

If a data subject wishes to exercise this right to rectification, he or she may, at any time, contact any employee of the controller.

Right to erasure (right to be forgotten)

Any data subject affected by the processing of personal data has the right, granted by the European guideline and regulatory body, to demand from the controller that the personal data concerning him or her be erased immediately, provided that one of the following reasons applies and insofar as the processing is not necessary:

• The personal data was collected or otherwise processed for purposes for which it is no longer necessary.
• The data subject withdraws consent on which the processing is based according to point (a) of Article 6(1) of the GDPR, or point (a) of Article 9(2) of the GDPR, and where there is no other legal basis for processing.
• The data subject objects to the processing pursuant to Art. 21 (1) GDPR and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Art. 21 (2) GDPR.
• The personal data was processed unlawfully.
• The deletion of personal data is necessary to fulfil a legal obligation under Union law or the law of the Member States to which the controller is subject.
• The personal data was collected in relation to information society services offered in accordance with Art. 8 para. 1 GDPR.

If one of the aforementioned reasons applies, and a data subject wishes to request the erasure of personal data stored by valantic CX Austria GmbH, he or she may, at any time, contact any employee of the controller. An employee of valantic CX Austria GmbH shall promptly ensure that the erasure request is complied with immediately.

If the personal data has been made public by valantic CX Austria GmbH and if our enterprise as controller is obliged to erase the personal data pursuant to Article 17(1) GDPR, valantic CX Austria GmbH shall take reasonable steps, including technical measures, taking into account the available technology and the cost of implementation, to inform other controllers processing the published personal data that the data subject has requested the erasure by such controllers of any links to, or copy or replication of, those personal data, as far as processing is not required. An employee of valantic CX Austria GmbH will arrange the necessary measures in individual cases.

Right to restriction of processing

Any data subject affected by the processing of personal data has the right, granted by the European guideline and regulation, to request the controller to restrict processing if one of the following conditions is met:

• The accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data.
• The processing is unlawful, and the data subject opposes the erasure of the personal data and requests the restriction of their use instead.
• The controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defence of legal claims.
• The data subject has objected to processing pursuant to Art. 21 (1) GDPR pending the verification whether the legitimate grounds of the controller override those of the data subject.

If one of the aforementioned conditions is met, and a data subject wishes to request the restriction of the processing of personal data stored by valantic CX Austria GmbH, he or she may at any time contact any employee of the controller. The employee of valantic CX Austria GmbH will arrange for the restriction of processing.

Right to data portability

Any person affected by the processing of personal data has the right, granted by the European guideline and regulation, to receive the personal data concerning him or her, which has been provided by the data subject to a controller, in a structured, commonly used and machine-readable format. He or she also has the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, where the processing is based on consent pursuant to point (a) of Article 6(1) of the GDPR or point (a) of Article 9(2) of the GDPR or on a contract pursuant to point (b) of Article 6(1) of the GDPR and the processing is carried out by automated means, unless the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

Furthermore, when exercising their right to data portability in accordance with Art. 20 (1) GDPR, the data subject has the right to obtain that the personal data be transferred directly from one controller to another controller, insofar as this is technically feasible and provided that this does not adversely affect the rights and freedoms of other persons.

In order to assert the right to data portability, the data subject may at any time contact any employee of the valantic CX Austria GmbH.

Right to object

Any data subject affected by the processing of personal data has the right granted by the European legislator to object, on grounds relating to his or her particular situation, at any time to processing of personal data concerning him or her which is based on point (e) or (f) of Article 6(1) of the GDPR. This also applies to profiling based on these provisions.

valantic CX Austria GmbH will no longer process the personal data in the event of an objection, unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or for the establishment, exercise or defence of legal claims.

If valantic CX Austria GmbH processes personal data for the purposes of direct marketing, the data subject has the right to object at any time to the processing of personal data for the purposes of such marketing. This also applies to profiling insofar as it is associated with such direct marketing. If the data subject objects to valantic CX Austria GmbH to the processing for the purposes of direct marketing, valantic CX Austria GmbH will no longer process the personal data for these purposes.

In addition, the data subject has the right, on grounds relating to his or her particular situation, to object to processing of personal data concerning him or her by the valantic CX Austria GmbH for scientific or historical research purposes, or for statistical purposes pursuant to Article 89(1) of the GDPR, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

To exercise the right to object, the data subject may directly contact any employee of valantic CX Austria GmbH or another employee. The data subject is also free, in the context of the use of information society services, and notwithstanding Directive 2002/58/EC, to exercise his or her right to object by automated means using technical specifications.

Automated decisions in individual cases including profiling

Any data subject affected by the processing of personal data has the right, granted by the European legislator, not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her, provided that the decision (1) is not necessary for the conclusion or performance of a contract between the data subject and the controller, or (2) is authorized by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard the data subject’s rights and freedoms and legitimate interests, or (3) is based on the data subject’s explicit consent.

If the decision (1) is necessary for entering into, or the performance of, a contract between the data subject and a controller, or (2) it is based on the data subject’s explicit consent, valantic CX Austria GmbH shall implement suitable measures to safeguard the data subject’s rights and freedoms and legitimate interests, at least the right to obtain human intervention on the part of the controller, to express his or her point of view and contest the decision.

If the data subject wishes to exercise the rights concerning automated individual decision-making, he or she may, at any time, contact any employee of the controller.

Right to withdraw consent under data protection law

Any data subject affected by the processing of personal data has the right granted by the European guideline and regulatory body to withdraw consent to the processing of personal data at any time.

If the data subject wishes to exercise the right to withdraw the consent, he or she may, at any time, contact any employee of the controller.

2.8 Data protection for applications and in the application process

The controller collects and processes the personal data of applicants for the purposes of the processing of the application procedure. Processing may also be carried out electronically. This is particularly the case if an applicant submits corresponding application documents to the controller by electronic means, for example by email or via a web form on the website. If the controller concludes an employment contract with an applicant, the data transmitted will be stored for the purposes of the processing of the employment relationship in compliance with the statutory provisions. If the controller does not conclude an employment contract with the applicant, the application documents will be automatically erased two months after notification of the rejection decision, provided that no other legitimate interests of the controller stand in the way of erasure. Other legitimate interest in this sense is, for example, a burden of proof in proceedings under the German General Act on Equal Treatment (German General Act on Equal Treatment).

2.9 Data protection provisions about the application and use of Facebook

The controller has integrated components of the enterprise Facebook on this website. Facebook is a social network.

A social network is a social meeting place operated on the Internet, an online community that generally enables users to communicate with each other and interact in virtual space. A social network can serve as a platform for the exchange of opinions and experiences or enable the Internet community to provide personal or company-related information. Facebook enables social network users to create private profiles, upload photos and network via friend requests, among other things.

The operating company of Facebook is Facebook, Inc, 1 Hacker Way, Menlo Park, CA 94025, USA. If a data subject lives outside the USA or Canada, the controller for the processing of personal data is Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

Each time one of the individual pages of this website is accessed, which is operated by the controller and on which a Facebook component (Facebook plug-in) has been integrated, the Internet browser on the information technology system of the data subject is automatically prompted by the respective Facebook component to download a representation of the corresponding Facebook component from Facebook. A complete overview of all Facebook plug-ins can be accessed at https://developers.facebook.com/docs/plugins/?locale=de_DE. As part of this technical process, Facebook receives information about which specific subpage of our website is visited by the data subject.

If the data subject is logged in to Facebook at the same time, Facebook recognizes which specific subpage of our website the data subject is visiting each time the data subject accesses our website and for the entire duration of their stay on our website. This information is collected by the Facebook component and assigned by Facebook to the respective Facebook account of the data subject. If the data subject clicks on one of the Facebook buttons integrated on our website, for example the “Like” button, or if the data subject makes a comment, Facebook assigns this information to the personal Facebook user account of the data subject and stores this personal data.

Facebook always receives information via the Facebook component that the data subject has visited our website if the data subject is logged in to Facebook at the same time as accessing our website; this takes place regardless of whether the data subject clicks on the Facebook component or not. If the data subject does not want this information to be transmitted to Facebook, they can prevent it from being transmitted by logging out of their Facebook account before accessing our website.

The data policy published by Facebook, which is available at https://www.facebook.com/privacy/policy/, provides information about the collection, processing and use of personal data by Facebook. It also explains the setting options Facebook offers to protect the privacy of the data subject. In addition, various applications are available that make it possible to suppress the transmission of data to Facebook. Such applications can be used by the data subject to suppress the transmission of data to Facebook.
2.10 Data protection provisions about the application and use of Google Analytics (with anonymization function)

The controller has integrated the Google Analytics component (with anonymization function) on this website. Google Analytics is a web analytics service. Web analysis is the collection, gathering and evaluation of data about the behaviour of visitors to websites. Among other things, a web analysis service records data about the website from which a data subject came to a website (so-called referrer), which subpages of the website were accessed or how often and for how long a subpage was viewed. Web analysis is mainly used to optimize a website and for the cost-benefit analysis of internet advertising.

The operating company of the Google Analytics component is Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA.

The controller uses the addition “_gat._anonymizeIp” for web analysis via Google Analytics. By means of this addition, the IP address of the Internet connection of the data subject is shortened and anonymized by Google if access to our website is from a Member State of the European Union or from another state party to the Agreement on the European Economic Area.

The purpose of the Google Analytics component is to analyze the flow of visitors to our website. Among other things, Google uses the data and information obtained to analyze the use of our website, to compile online reports for us that show the activities on our website, and to provide other services in connection with the use of our website.

Google Analytics places a cookie on the information technology system of the data subject. What cookies are used has already been explained above. By setting the cookie, Google is enabled to analyze the use of our website. Each time one of the individual pages of this website is accessed, which is operated by the controller and on which a Google Analytics component has been integrated, the Internet browser on the information technology system of the data subject is automatically prompted by the respective Google Analytics component to transmit data to Google for the purposes of the processing. During the course of this technical procedure, Google gains knowledge of personal data, such as the IP address of the data subject, which serves Google, inter alia, to understand the origin of visitors and clicks, and subsequently create commission settlements.

The cookie is used to store personal information, such as the access time, the location from which access was made and the frequency of visits to our website by the data subject. Each time our website is visited, this personal data, including the IP address of the Internet connection used by the data subject, is transmitted to Google in the United States of America. This personal data is stored by Google in the United States of America. Google may share this personal data collected through the technical process with third parties.

The data subject may, as stated above, prevent the setting of cookies through our website at any time by means of a corresponding setting of the Internet browser used and thus permanently deny the setting of cookies. Such a setting of the Internet browser used would also prevent Google from setting a cookie on the information technology system of the data subject. In addition, a cookie already set by Google Analytics can be erased at any time via the Internet browser or other software programs.

Furthermore, the data subject has the option of objecting to and preventing the recording of data generated by Google Analytics relating to the use of this website and the processing of this data by Google. To do this, the data subject must download and install a browser add-on from the link https://tools.google.com/dlpage/gaoptout. This browser add-on informs Google Analytics via JavaScript that no data and information about visits to websites may be transmitted to Google Analytics. The installation of the browser add-on is recognized by Google as an objection. If the data subject’s IT system is erased, formatted or reinstalled at a later date, the data subject must reinstall the browser add-on in order to deactivate Google Analytics. If the browser add-on is uninstalled or deactivated by the data subject or another person who is attributable to their sphere of control, it is possible to reinstall or reactivate the browser add-on.

Further information and the applicable data protection provisions of Google may be retrieved under https://www.google.de/intl/de/policies/privacy/ and under http://www.google.com/analytics/terms/de.html. Google Analytics is explained in more detail at this link https://www.google.com/intl/de_de/analytics/.

2.11 Data protection provisions about the application and use of Google reCAPTCHA

The controller has integrated the Google-reCAPTCHA component on this website. Google-reCAPTCHA is a free captcha service. A Captcha service is an automatic test designed to ensure that an action on the Internet is carried out by a person and not by automated access, e.g. by bots. The captcha service records data such as the IP address. A captcha service is used to protect the website from automated spying and spam.

The operating company of the Google reCAPTCHA component is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

The purpose of the Google reCAPTCHA component is to check whether the data input on our website (e.g. in a contact form) is carried out by a human or by an automated program. For this purpose, the Google reCAPTCHA component determines from which website and with which IP address the reCAPTCHA input box is used. The Google reCAPTCHA component may also collect further information, such as the time spent by the website visitor on the website, the user’s input behaviour, the browser or mouse movements made by the user, insofar as they are necessary for the service.

Google reCAPTCHA places a cookie on the information technology system of the data subject. What cookies are has already been explained above. By setting the cookie, the previously described analysis of the use of our website is made possible.

In principle, the data recorded by the Google reCAPTCHA component is not merged with other Google data. This only happens if the data subject is logged into their Google account at the time of the visit or use of the Google reCAPTCHA input box. In order to prevent such merging, we recommend that you log out of your Google account before visiting our website or using the Google reCAPTCHA input box.

It cannot be ruled out that the data recorded during the analysis will be forwarded to the USA or other countries outside the European Economic Area.

Further information on Google reCAPTCHA and Google’s Privacy Policy can be found in the following links:

https://policies.google.com/privacy?hl=en and https://www.google.com/recaptcha/intro/android.html .

2.12 Data protection provisions about the application and use of Matomo

The controller has integrated the Matomo component on this website. Matomo is an open source software tool for web analysis. Web analysis is the collection, gathering and evaluation of data about the behaviour of visitors to websites. Among other things, a web analysis tool records data about the website from which a data subject came to a website (so-called referrer), which subpages of the website were accessed or how often and for how long a subpage was viewed. Web analysis is mainly used to optimize a website and for the cost-benefit analysis of internet advertising.

The software is operated on the controller’s server and the data protection-sensitive log files are stored exclusively on this server.

The purpose of the Matomo component is to analyze the flow of visitors to our website. Among other things, the controller uses the data and information obtained to analyze the use of this website in order to compile online reports that show the activities on our website.

Matomo places a cookie on the information technology system of the data subject. What cookies are has already been explained above. By setting the cookie, we are able to analyze the use of our website. Each time one of the individual pages of this website is accessed, the Internet browser on the data subject’s information technology system is automatically prompted by the Matomo component to transmit data to our server for the purpose of online analysis. As part of this technical process, we obtain knowledge of personal data, such as the IP address of the data subject, which serves us, among other things, to trace the origin of visitors and clicks.

The cookie is used to store personal information, such as the access time, the location from which access was made and the frequency of visits to our website. Each time our website is visited, this personal data, including the IP address of the internet connection used by the data subject, is transmitted to our server. This personal data is stored by us. We do not pass this personal data on to third parties.

The data subject may, as stated above, prevent the setting of cookies through our website at any time by means of a corresponding setting of the Internet browser used and thus permanently deny the setting of cookies. Such a setting of the Internet browser used would also prevent Matomo from setting a cookie on the information technology system of the data subject. In addition, a cookie already set by Matomo can be erased at any time via an Internet browser or other software programs.

The data subject also has the option of objecting to and preventing the recording of data generated by Matomo relating to the use of this website. To do this, the data subject must set “Do Not Track” in their browser.

However, if the opt-out cookie is set, it is possible that the data subject will no longer be able to use the controller’s website to its full extent.

Further information and the applicable data protection provisions of Matomo may be retrieved under https://matomo.org/privacy/.

2.13 Data protection provisions about the application and use of X (formerly Twitter )

The controller has integrated Twitter components on this website. Twitter is a multilingual, publicly accessible microblogging service on which users can publish and disseminate so-called tweets, i.e. short messages limited to 280 characters. These short messages can be accessed by anyone, including people who are not registered with Twitter. However, the tweets are also displayed to the so-called followers of the respective user. Followers are other Twitter users who follow a user’s tweets. Twitter also makes it possible to address a broad audience via hashtags, links or retweets.

The operating company of Twitter is Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA.

Each time one of the individual pages of this website is accessed, which is operated by the controller and on which a Twitter component (Twitter button) has been integrated, the Internet browser on the information technology system of the data subject is automatically prompted by the respective Twitter component to download a representation of the corresponding Twitter component from Twitter. Further information about the Twitter buttons is available at https://about.twitter.com/de/resources/buttons. As part of this technical process, Twitter receives information about which specific subpage of our website is visited by the data subject. The purpose of integrating the Twitter component is to enable our users to redistribute the content of this website, to publicize this website in the digital world and to increase our visitor numbers.

If the data subject is logged in to Twitter at the same time, Twitter recognizes which specific subpage of our website the data subject is visiting each time the data subject accesses our website and for the entire duration of their stay on our website. This information is collected by the Twitter component and assigned by Twitter to the respective Twitter account of the data subject. If the data subject clicks on one of the Twitter buttons integrated on our website, the data and information transmitted with it is assigned to the personal Twitter user account of the data subject and stored and processed by Twitter.

Twitter always receives information via the Twitter component that the data subject has visited our website if the data subject is logged in to Twitter at the same time as accessing our website; this takes place regardless of whether the data subject clicks on the Twitter component or not. If the data subject does not want this information to be transmitted to Twitter, they can prevent it from being transmitted by logging out of their Twitter account before accessing our website.

The applicable data protection provisions of Twitter may be retrieved under https://x.com/privacy?lang=en.

2.14 Data protection provisions about the application and use of YouTube

The controller has integrated YouTube components on this website. YouTube is an Internet video portal that allows video publishers to post video clips free of charge and other users to view, rate and comment on them free of charge. YouTube allows the publication of all types of videos, which is why complete film and television programmes as well as music videos, trailers or videos made by users themselves can be accessed via the Internet portal.

The operating company of YouTube is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. YouTube, LLC is a subsidiary of Google Inc, 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA.

Each time one of the individual pages of this website is accessed, which is operated by the controller and on which a YouTube component (YouTube video) has been integrated, the Internet browser on the information technology system of the data subject is automatically prompted by the respective YouTube component to download a representation of the corresponding YouTube component from YouTube. Further information about YouTube can be found at https://www.youtube.com/intl/de/yt/about/. As part of this technical process, YouTube and Google receive information about which specific subpage of our website is visited by the data subject.

If the data subject is logged in to YouTube at the same time, YouTube recognizes which specific subpage of our website the data subject is visiting when a subpage containing a YouTube video is accessed. This information is collected by YouTube and Google and assigned to the respective YouTube account of the data subject.

YouTube and Google always receive information via the YouTube component that the data subject has visited our website if the data subject is logged in to YouTube at the same time as accessing our website; this takes place regardless of whether the data subject clicks on a YouTube video or not. If the data subject does not want this information to be transmitted to YouTube and Google in this way, they can prevent the transmission by logging out of their YouTube account before accessing our website.

The data protection provisions published by YouTube, which can be accessed at https://www.google.de/intl/de/policies/privacy/, provide information about the collection, processing and use of personal data by YouTube and Google.

2.15 Legal basis for processing

Art. 6 I lit. a GDPR serves our enterprise as the legal basis for processing operations for which we obtain consent for a specific processing purpose. If the processing of personal data is necessary for the performance of a contract to which the data subject is party, as is the case, for example, with processing operations necessary for the supply of goods or the provision of any other service or consideration, the processing is based on Art. 6 I lit. b GDPR. The same applies to such processing operations that are necessary to carry out pre-contractual measures, for example in cases of enquiries about our products or services. If our enterprise is subject to a legal obligation which requires the processing of personal data, such as for the fulfilment of tax obligations, the processing is based on Art. 6 I lit. c GDPR. In rare cases, the processing of personal data may become necessary in order to protect the vital interests of the data subject or another natural person. This would be the case, for example, if a visitor were injured in our company and their name, age, health insurance details or other vital information would have to be passed on to a doctor, hospital or other third party. The processing would then be based on Art. 6 I lit. d GDPR. Ultimately, processing operations could be based on Art. 6 I lit. f GDPR. Processing operations that are not covered by any of the aforementioned legal bases are based on this legal basis if the processing is necessary to safeguard a legitimate interest of our enterprise or a third party, provided that the interests, fundamental rights and freedoms of the data subject do not prevail. We are permitted to carry out such processing operations in particular because they have been specifically mentioned by the European legislator. In this respect, it took the view that a legitimate interest could be assumed if the data subject is a customer of the controller’s representative (recital 47 sentence 2 GDPR).

2.16 Legitimate interests in processing pursued by the controller or a third party

Where the processing of personal data is based on Article 6 I lit. f GDPR, our legitimate interest is the performance of our business activities for the benefit of the well-being of all our employees and our shareholders.

2.17 Duration for which the personal data is stored

The criterion for the duration of the storage of personal data is the respective statutory retention period. After this period has expired, the corresponding data is routinely erased, provided it is no longer required for the fulfilment or initiation of a contract.

2.18 Legal or contractual provisions for the provision of personal data; necessity for the conclusion of the contract; obligation of the data subject to provide the personal data; possible consequences of failure to provide such data

We would like to inform you that the provision of personal data is partly required by law (e.g. tax regulations) or may also result from contractual regulations (e.g. information on the contractual partner). Sometimes it may be necessary for a contract to be concluded for a data subject to provide us with personal data that must subsequently be processed by us. For example, the data subject is obliged to provide us with personal data if our enterprise concludes a contract with them. Failure to provide the personal data would mean that the contract with the data subject could not be concluded. Before personal data is provided by the data subject, the data subject must contact one of our employees. Our employee will inform the data subject on a case-by-case basis whether the provision of the personal data is required by law or contract or is necessary for the conclusion of the contract, whether there is an obligation to provide the personal data and what the consequences would be if the personal data were not provided.

*For reasons of better readability, the masculine form is used for personal nouns in the Privacy Policy, General Terms and Conditions and Imprint.

With this data protection declaration, we are informing you about the extent of the processing of your personal data (hereinafter “data”).

1. Responsible for data processing

Responsible for data processing in accordance with the provisions of the General Data Protection Regulation (GDPR) is:

valantic Business Analytics GmbH
Beim Strohhause 17
D-20097 Hamburg

E-mail: info@ba.valantic.co

2. Contact details for our data protection officer

Matthias Rosa
RMPrivacy GmbH
Große Langgasse 1A
D-55116 Mainz

Web: www.rmprivacy.de
E-mail: datenschutz@ba.valantic.com

3. General information about data processing

We process data as part of our business and website operations.

This also includes disclosure by transmission to third parties and, where applicable, to so-called third countries outside the European Union (“EU”) and the European Economic Area (“EEA”). Insofar as we transfer data outside the EU or the EEA, we have marked this accordingly below.

4. Data processing

The data, processing purposes, legal bases, recipients and, where applicable, transfers to third countries are listed in detail below:

a) Contact

If you contact us, we will process the following data for the purpose of processing and handling your request: name, contact details (if provided by you) and your message.

The legal basis for the data processing is our obligation to fulfill the contract and/or to fulfill our pre-contractual obligations in accordance with Art. 6 (1) b) GDPR and/or our overriding legitimate interest in processing your request in accordance with Art. 6 (1) f) GDPR.

b) Contacting us with job applications

If you contact us to send us your application to work for us, e.g. by email or using a contact form, the data you provide (e.g. name, email address, desired location, etc.), your message and the application documents you send will be processed solely for the purpose of processing and handling your application.

The legal basis for the data processing is primarily § 26 BDSG. Accordingly, the processing of data is permissible if it is necessary in connection with the decision to establish an employment relationship.

For data processing in this context, we use service providers to whom we transfer the aforementioned data and who process it on our behalf.

Should the data be necessary after completion of the application process, for example for legal proceedings, data processing may be carried out to protect our legitimate interests in accordance with Art. 6 (1) f) GDPR, namely to assert and/or defend against claims.

c) Web meetings and webinars

We process the following personal data in the context of our web meetings, including our webinars using Microsoft Teams:

• Communication data (e.g. your email address if you provide it in a personalized way)
• Personal master data (if you provide it)
• Log files, protocol data
• Metadata (e.g. IP address, time of participation, etc.)
• Profile data (e.g. your username, if you provide it voluntarily)

The chat content is logged when using Microsoft Teams. Files that users share in chats are stored in the OneDrive for Business account of the user who shared the file. The files that team members share in a channel are stored on the team’s SharePoint site.

The Microsoft Teams service

Microsoft Teams is a product of the Microsoft Office 365 suite.
Microsoft Office365 is a software of the company
Microsoft Ireland Operations Limited
One Microsoft Place
South County Business Park Leopardstown
Dublin 18
D18 P521
Ireland

Data processing with Office 365 is carried out on our behalf on servers in data centers in the European Union (EU) in Ireland and the Netherlands.

The video conferencing function of Microsoft Teams allows us to offer you the option of participating in our meetings and online events via video and audio. We do not record Microsoft Teams online events and meetings unless we have obtained your consent in advance.

The teams mode we use determines which persons can see your audio and video input:

Live events and webinars:

During live events and webinars, we will make audio and video recordings if all participants agree. These recordings are then made available to all meeting participants.

Team Meetings:

During Team Meetings, all participants can set their own audio and video input. We cannot definitively rule out or prevent unauthorized processing by other participants, such as recording the meeting.

Transfer to third countries

For the purpose of remote maintenance, Microsoft may request remote access. We will review and authorize this access on a case-by-case basis if it is necessary for Microsoft to provide support services (e.g. for troubleshooting). In this case, such access may also be provided by Microsoft affiliates outside the EU. These may also be countries for which no adequacy decision has been made by the EU Commission. We have concluded standard contractual clauses with Microsoft solely for the case of this access from non-EU countries for which no adequacy decision exists. We will provide a copy of the contractual clauses upon request. Please contact us for this.

When using MS Teams, data may also be transferred to Microsoft in the United States. Microsoft is certified under the EU-US Data Privacy Framework and is therefore covered by the EU’s adequacy decision for the United States.

Microsoft’s own data processing

In accordance with its privacy policy, Microsoft reserves the right to process customer data for its own legitimate business purposes. We have no influence over this data processing by Microsoft. To the extent that Microsoft processes personal data in connection with its legitimate business purposes, Microsoft is the independent controller of such data processing activities and, as such, is responsible for complying with all applicable data protection regulations. If you require information about the processing by Microsoft, please refer to the corresponding Microsoft statement: .

Purpose and legal basis

We carry out data processing on the basis of a legitimate interest in accordance with Art. 6 para. 1 f) DSGVO. The purpose and legitimate interest of this data processing are: to provide communication options with our customers, business partners and interested parties via the internet and for internal coordination.

Insofar as we use Microsoft Teams in connection with our contractual relationship with you, the data processing is carried out in accordance with Art. 6 para. 1 b) DSGVO.

If we record a webinar or a video conference, this is done with your prior consent in accordance with Art. 6 (1) a) GDPR. You can revoke this consent at any time with effect for the future.

Duration of data storage

Your personal data in connection with the use of web meetings or webinars is usually deleted after 180 days.[MR1]

d) Data processing for workshops and webinars – Go 2 Webinar

We use the Go 2 Webinar service provided by LogMeIn Ireland Limited The Reflector 10 Hanover Quay Dublin 2, D02R573 Ireland (“LogMeIn”) to register for and hold our webinars.

When you register for or attend a webinar, LogMeIn processes various data about you on our behalf.

This concerns:

• Data that you provide when registering for our event (name, e-mail address, any questions you may have on the topic),
• Service data that you or others voluntarily provide when participating in a webinar (e.g. information about the participant, contact details, schedules, etc.),
• Data passively logged by the service (session duration, webcam usage, connection data)

Usage and protocol data for using the service (information about the device used, IP address, location information, language settings, operating system used, unique device identifier, diagnostic data)

Further information on data processing at LogMeIn can be found at: .

Data processing is carried out for the purpose of fulfilling the contract in accordance with Art. 6 Para. 1 b) GDPR.

The EU Commission has not passed an adequacy decision for data transfers to the USA. LogMeIn ensures an adequate level of data protection via the EU standard contractual clauses. We will provide a copy of the contractual clauses on request. Please contact datenschutz@ba.valantic.com for this.

e) Contract processing

We process your order data to execute the contractual relationship between you and us.

The legal basis for the data processing is the fulfillment of our contractual obligations in accordance with Art. 6 (1) (b) GDPR and, in individual cases, the fulfillment of our legal obligations in accordance with Art. 6 (1) (c) GDPR. For data processing in this context, we use service providers to whom we transfer the aforementioned data and who process it on our behalf.

We transmit your transaction data (name, date of order or booking, payment method, shipping and/or receipt date, amount and payee, bank details or credit card data if applicable) to the payment service provider commissioned to process the payment.

f) Customer support (ticket system)

We use our ticket system to process your data in order to answer support queries. We process all the data that you provide to us in an enquiry, e.g. surname, first name, address, email address, telephone number, customer number (if available and known) and the content of the enquiry.

The legal basis for the data processing is the effective fulfillment of the contract in accordance with Art. 6 Para. 1 b) GDPR, provided that you have entered into a pre-contractual or contractual relationship with us.

g) Guest WiFi use

If you use our guest WiFi when you visit our premises, the following data categories will be processed:

• device name
• MAC address
• assigned IP address

Timestamp

This data cannot be directly assigned to you as a person without the inclusion of further information.

In order to enable you as a guest to access the internet, it is necessary to use the aforementioned data from your end device.

The legal basis for the data processing is our legitimate interest in an error-free and functional hotspot in accordance with Art. 6 I f) DSGVO. The data processing is necessary for troubleshooting and security reasons.

h) Entry in our visitor book

Visitors must sign our visitor book upon entering our business premises. The following information is stored in this book: first name and last name of the visitor, company, time of visit and optionally the visitor’s telephone number.

The processing of personal data is carried out on the basis of our legitimate interest in accordance with Art. 6 para. 1 f) GDPR to ensure the security and implementation of our access concept on our business premises.

Duration of data storage

We only store personal data for as long as is necessary for the purposes for which it is processed. Insofar as statutory retention requirements must be observed, the storage period for certain data may be up to 10 years, regardless of the processing purposes.

User accounts are deleted at the moment the maintenance contract is terminated.

Your rights as a data subject

a) Information

Upon request, you will receive information about all personal data that we have stored about you at any time and free of charge.

b) Correction, deletion, restriction of processing (blocking), objection

Should you no longer agree to the storage of your personal data or should it have become incorrect, we will, upon instruction, arrange for the deletion or blocking of your data or make the necessary corrections (insofar as this is possible under the applicable law). The same applies if you wish us to process data only to a limited extent in the future. In particular, you have the right to object in cases where your data is required for the performance of a task carried out in the public interest or where data processing is carried out on the basis of our legitimate interest, as well as any profiling based on this. You also have the right to object in the case of data processing for the purposes of direct marketing.

c) Right of withdrawal for consents with effect for the future

You can revoke consents granted at any time with effect for the future. Your revocation does not affect the lawfulness of the processing up to the point in time of the revocation.

d) Data portability

If data processing is carried out on the basis of a contract, pre-contractual negotiations, consent or by means of automated procedures, you have the right to data portability. Upon request, we will provide you with your data in a structured, commonly used and machine-readable format so that you can transfer the data to another controller if you wish.

e) Restriction of processing

Data for which we are unable to identify the data subject, for example if it has been anonymized for analysis purposes, is not covered by the above rights. Information, deletion, blocking, correction or transfer to another company are possible with regard to this data if you provide us with additional information that allows us to identify you.

f) Exercising your rights as a data subject and right of appeal

If you have any questions regarding the processing of your personal data, or if you wish to request information about, correct, block, object to or delete data, or request that the data be transferred to another company, please contact us.

You also have the right to complain to a regulatory authority about your rights as a data subject.