AI-based service that puts people first
Zendesk
Create interactive service experiences and adapt flexibly to business needs: Zendesk makes it possible with an agile omnichannel service platform. Whether it’s about B2C or B2B interactions, self-service portals or seamless support across multiple channels – Zendesk’s platform is designed to harmonize customer service processes and efficiently design complex service architectures.
>4
Years of experience
>100,000
Customers
>40
Countries
Customer service platform for a seamless customer experience What is Zendesk?
“Flexible and comprehensive” – this is what characterizes Zendesk, both as a promise and as a description of its own technology platform. As an agile customer service solution, Zendesk is built on a modular approach that enables detailed and flexible support for demanding service transformations. With a suite of integrable modules, extensive features, a customizable frontend, and API-accessible services, Zendesk creates the conditions for flexible and scalable customer care that improves any customer interface, regardless of the channel.
Zendesk – The Basics
Service experiences that delight Zendesk benefits at a glance
Omnichannel support
Manage customer interactions across various channels such as email, phone, chat, social media, and more from a single platform.
Customer self-service options
With access to a knowledge base, customer portals and community forums, customers can work out solutions independently, which significantly reduces the workload of the service team.
Proactive customer engagement
With predictive analytics and automated triggers, Zendesk proactively addresses customer needs and concerns before problems escalate.
Global reach with a local touch
Multiple languages and currencies in one solution help companies serve and reach customers worldwide.
Innovative AI features
With Zendesk’s AI-first approach and machine learning, responses can be automated and tickets sorted, increasing efficiency and reducing response time.
Intuitive design
Zendesk focuses on user-friendliness and simplicity.
Who Benefits from Zendesk Better experience for everyone
Zendesk helps companies not only improve the work experience for service agents and operational management but also provide an outstanding customer experience that helps increase customer satisfaction and retention.
Agents
- More productive with a unified workspace: Handle all service requests centrally and clearly.
- Time saved through AI-driven processes: Automated routing and workflows help agents achieve maximum productivity.
- Faster problem-solving with customer knowledge: With a 360-degree view of your customers, your agents automatically ensure efficiency. This also includes integration with other important applications and systems. Everything combined in one interface.
- Agent support through AI: Features like the Agent Co-Pilot promote your employees’ performance.
Organization
- Automation for increased productivity: AI-powered reports with actionable suggestions facilitate optimization.
- Consistent service and uncovering potential for improvement: AI-supported quality assurance evaluates all customer interactions.
- Simplified workforce management: Planning, forecasting, and reporting are made easier with AI-powered tools.
- Flexibility and security: Adapt Zendesk quickly and safely to your business processes.
Customers
- Serve across every device and channel: Create intelligent omnichannel experiences for seamless customer service.
- Self-service through AI-powered help center and interactive AI agents: Enable your customers to find answers quickly and independently.
- Deliver personalized service with customer insights and custom workflows: Offer tailored service based on detailed customer profiles.
- Immediate assistance through AI, automation, and omnichannel routing: Increase the efficiency and responsiveness of your customer service.
Seamless Integration For maximum compatibility
Zendesk easy integration with a wide range of systems and platforms, enabling organisations to optimise service operations and increase customer satisfaction.
CRM systems
Zendesk integrates seamlessly with leading CRM systems like Salesforce, Microsoft Dynamics, and others. These integrations ensure synchronized data maintenance, ensuring that all customer information is current and accessible across system boundaries. This leads to an improved customer view and more efficient service processes.
E-commerce platforms
For online retailers, Zendesk offers simple integrations with e-commerce systems like Shopify and Magento. These integrations allow customer service to be incorporated directly into the e-commerce environment, accelerating and simplifying the processing of inquiries, returns, and complaints.
Collaboration tools
Integrating communication platforms like Slack and Microsoft Teams into Zendesk enables service teams to collaborate seamlessly and share information quickly which improves the responsiveness and efficiency of customer service.
REST APIs
Zendesk provides comprehensive API access, offering maximum flexibility in tailoring features and integrating with other systems and applications. Companies can develop custom solutions precisely matched to their specific requirements.
Software Development Kits (SDKs)
Zendesk also offers SDKs that make it easier for developers to integrate Zendesk features into mobile apps and other software products. This enables comprehensive and seamless customer service across all digital platforms.
Automation tools
By integrating automation tools, Zendesk can automate recurring tasks, saving not only time but also improving the consistency and quality of customer service.
Analytics and reporting
Integrating analytical tools allows extracting data from Zendesk to create detailed reports that can be used for decision-making and strategic planning.
What are the transformative CX trends that will shape the customer service of the future?
Discover the future of customer experience with the CX Trend Report 2025 from Zendesk. This comprehensive document highlights the five key trends that will shape customer expectations in 2025. Through an extensive study with over 10,000 participants from 22 countries, Zendesk provides valuable insights into the critical factors that will define the next generation of customer interactions. Learn how AI-driven solutions are enhancing the Customer Experience and what consumers today expect from brands more than ever.
Zendesk and valantic Our End-to-End Approach
Certified expertise for maximum competence
valantic is at your side as a competent and reliable partner. We support you in the selection and implementation of customized software solutions that are precisely tailored to your individual needs. Choose valantic on your way to excellent customer service.
Our promise to you includes:
- Digitalization expertise: We use advanced AI solutions to maximize the performance of your service and give you a decisive competitive edge.
- Specialized knowledge and innovation: Our technological expertise combined with creative thinking provides sustainable solutions for complex challenges in customer service.
- Long-term consulting and partnership: We accompany you from developing a digital strategy through implementation to international roll-out and offer continuous support to ensure your long-term success.
Our team consists of certified consultants who have a deep understanding of customer service solutions and ensure that your customer service software is not only implemented, but also successfully utilized.
Optimize your customer service with valantic & Zendesk: Discover our Enterprise Consulting Offering
At valantic, we understand that first-class customer service is not just about the right software but also the expertise and processes that support it. That’s why we offer a comprehensive consulting package designed specifically for customer service and support to bring your customer management up to date and give you a competitive edge.
Our service package includes:
- Strategic consulting: valantic experts analyze your current customer service processes and develop a strategy tailored to your needs.
- Implementation and customization: We implement zendesks powerful solution and customize it to your specific requirements – from advanced workflows to AI-powered automation.
- Training and support: To help your team maximize the full potential of Zendesk, we offer comprehensive training and ongoing support.
- Optimization and scaling: We help you optimize and scale your support operations with the Zendesk Support Enterprise Plan.
Get ready for the customer service of tomorrow!
If you have any questions about your customer service solution, we are happy to help.
