AI-based service that puts people first
Create interactive service experiences and adapt flexibly to business needs: Zendesk makes it possible with an agile omnichannel service platform. Whether it’s about B2C or B2B interactions, self-service portals or seamless support across multiple channels – Zendesk’s platform is designed to harmonize customer service processes and efficiently design complex service architectures.
>2
Years of experience
>100,000
Customers
>17
Countries
“Flexible and comprehensive” – this is what characterizes Zendesk, both as a promise and as a description of its own technology platform. As an agile customer service solution, Zendesk is built on a modular approach that enables detailed and flexible support for demanding service transformations. With a suite of integrable modules, extensive features, a customizable frontend, and API-accessible services, Zendesk creates the conditions for flexible and scalable customer care that improves any customer interface, regardless of the channel.
Omnichannel support
Manage customer interactions across various channels such as email, phone, chat, social media, and more from a single platform.
Customer self-service options
With access to a knowledge base, customer portals and community forums, customers can work out solutions independently, which significantly reduces the workload of the service team.
Proactive customer engagement
With predictive analytics and automated triggers, Zendesk proactively addresses customer needs and concerns before problems escalate.
Global reach with a local touch
Multiple languages and currencies in one solution help companies serve and reach customers worldwide.
Innovative AI features
With Zendesk’s AI-first approach and machine learning, responses can be automated and tickets sorted, increasing efficiency and reducing response time.
Intuitive design
Zendesk focuses on user-friendliness and simplicity.
Zendesk helps companies not only improve the work experience for service agents and operational management but also provide an outstanding customer experience that helps increase customer satisfaction and retention.
Agents
Organization
Customers
Zendesk easy integration with a wide range of systems and platforms, enabling organisations to optimise service operations and increase customer satisfaction.
CRM systems
Zendesk integrates seamlessly with leading CRM systems like Salesforce, Microsoft Dynamics, and others. These integrations ensure synchronized data maintenance, ensuring that all customer information is current and accessible across system boundaries. This leads to an improved customer view and more efficient service processes.
E-commerce platforms
For online retailers, Zendesk offers simple integrations with e-commerce systems like Shopify and Magento. These integrations allow customer service to be incorporated directly into the e-commerce environment, accelerating and simplifying the processing of inquiries, returns, and complaints.
Collaboration tools
Integrating communication platforms like Slack and Microsoft Teams into Zendesk enables service teams to collaborate seamlessly and share information quickly which improves the responsiveness and efficiency of customer service.
REST APIs
Zendesk provides comprehensive API access, offering maximum flexibility in tailoring features and integrating with other systems and applications. Companies can develop custom solutions precisely matched to their specific requirements.
Software Development Kits (SDKs)
Zendesk also offers SDKs that make it easier for developers to integrate Zendesk features into mobile apps and other software products. This enables comprehensive and seamless customer service across all digital platforms.
Automation tools
By integrating automation tools, Zendesk can automate recurring tasks, saving not only time but also improving the consistency and quality of customer service.
Analytics and reporting
Integrating analytical tools allows extracting data from Zendesk to create detailed reports that can be used for decision-making and strategic planning.
Discover the future of customer experience with the CX Trend Report 2025 from Zendesk. This comprehensive document highlights the five key trends that will shape customer expectations in 2025. Through an extensive study with over 10,000 participants from 22 countries, Zendesk provides valuable insights into the critical factors that will define the next generation of customer interactions. Learn how AI-driven solutions are enhancing the Customer Experience and what consumers today expect from brands more than ever.
Certified expertise for maximum competence
valantic is at your side as a competent and reliable partner. We support you in the selection and implementation of customized software solutions that are precisely tailored to your individual needs. Choose valantic on your way to excellent customer service.
Our promise to you includes:
Our team consists of certified consultants who have a deep understanding of customer service solutions and ensure that your customer service software is not only implemented, but also successfully utilized.
Optimize your customer service with valantic & Zendesk: Discover our Enterprise Consulting Offering
At valantic, we understand that first-class customer service is not just about the right software but also the expertise and processes that support it. That’s why we offer a comprehensive consulting package designed specifically for customer service and support to bring your customer management up to date and give you a competitive edge.
Our service package includes:
If you have any questions about your customer service solution, we are happy to help.
