Today, no business can be successful without exceptional customer experiences. Our Customer Experience blog category is all about customer experience management, customer journey development, CRM consulting and implementation, marketing automation, e-business and e-commerce, B2B portals and marketplaces, as well as design and UX development.
Customer Experience January 9, 2025
With GenAI to more profitability and cost efficiency: (How) does it work?
Artificial intelligence is omnipresent in the world of e-commerce. But (how) can GenAI be used to achieve real competitive advantages? For an internationally active B2B company, valantic demonstrated tangible business value in a proof of concept (PoC) and created a blueprint for the successful transformation to an AI-supported organization.
With GenAI to more profitability and cost efficiency: (How) does it work?
Customer Experience January 8, 2025
When can I find the best Black Friday deals? Not on Black Friday!
Are the best Black Friday deals truly advantageous, or are retailers cleverly exploiting our buying urges with "fake discounts"? To uncover the truth, valantic and PriceTweakers looked into the data.
When can I find the best Black Friday deals? Not on Black Friday!
Customer Experience December 19, 2024
Digital accessibility market study: a call to action for online stores in German-speaking Europe
A market study by valantic and AIOPS reveals concerning results for German-speaking Europe: Only 25 % of top-grossing online stores meet recommended accessibility standards. The findings underscore the pressing need for action while highlighting the potential for businesses to expand their reach through accessible design.
Digital accessibility market study: a call to action for online stores in German-speaking Europe
Customer Experience December 17, 2024
Why Customer Data Platforms Are a Must-Have in the Fashion Industry
The fashion world is fast-paced and customers today expect seamless, personalized experiences across all channels. If these requirements are not fulfilled, customers disappear. How can scattered data be used to create tangible added value for customers and companies? Customer data platforms (CDPs) can help!
Why Customer Data Platforms Are a Must-Have in the Fashion Industry
Customer Experience December 3, 2024
The Global Influence of AI on User Experience
Design Efficiency through AI is revolutionizing the field of UX/UI design, offering tools that assist designers in becoming more productive and innovative while maintaining a human-centric approach.
The Global Influence of AI on User Experience
Customer Experience November 26, 2024
Animating with Style: CSS Animation Dos, Don’ts, and Starting Points
Discover the essentials of CSS animations with practical tips on enhancing user experience, optimizing performance, and ensuring accessibility. Learn to use UI animations effectively to captivate and maintain user engagement.
Animating with Style: CSS Animation Dos, Don’ts, and Starting Points
Customer Experience November 19, 2024
Creating Accessible Tech for a Sustainable Future
In today's fast-evolving technology landscape, digital usability and accessibility are crucial in creating an inclusive and sustainable digital environment. Digital designers and developers play a pivotal role in this, as they must ensure that the design and functionality of digital interfaces prioritize user experience and device compatibility.
Creating Accessible Tech for a Sustainable Future
Customer Experience November 12, 2024
Cleverly Managing Product Data: ORCA Software and valantic in Conversation
Today, we are joined by Alexander Mohr-Miesler, Head of Organization and Product Management at ORCA Software GmbH. In this interview, Alexander introduces the company's platform, AUSSCHREIBEN.DE.
Cleverly Managing Product Data: ORCA Software and valantic in Conversation
Customer Experience November 4, 2024
Accessibility in Focus: How the European Accessibility Act (EAA) is Changing the Digital World
As we dive deeper into the digital age, the European Accessibility Act (EAA) is a game-changer. Think of it as a champion for equal access in the fast-growing digital world. This new rule isn’t just about keeping up with the times; it’s a clear message that it’s time to level the playing field for everyone […]
Accessibility in Focus: How the European Accessibility Act (EAA) is Changing the Digital World