Streamlining Call Center Operations
Call Zone, a tailored scheduling tool, is designed to accommodate USHG’ call center schedules, effortlessly arranging both initial calls and follow-ups. Its implementation has led to heightened efficiency among call center staff, empowering USHG to expand its business without the need for additional call center personnel.
The Challenge
USHG needed to replace an aging scheduling system which no longer supported their growing needs. They needed a solution that could automatically schedule calls to make sure their call center staff were never left waiting for the next call slot and if a call went long the call queue could be automatically managed.
The Solution
Call Zone is a custom scheduling application that can adapt to USHG’s call center schedules and automatically schedule both first calls and call backs . The solution has increased call center staff efficiency and allowed USHG to continue to grow its business without adding additional call center staff.
Custom Theme using Silk UI
Responsive Web Application
Fast Time To Market
Return on Investment
Based in Fort Worth, Texas, USHEALTH Group, Inc. is a UnitedHealthcare company that offers completely integrated insurance holdings. Its mission is to provide self-employed people, families, small business owners, and their staff with cutting edge life, accident, disability, and specified disease/sickness insurance solutions. Over the course of more than 50 years, USHEALTH Group has provided more than 15 million people with personally designed plans through its insurance firms.
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