Biocartis

Streamlining sales and service operations with integrated CRM solution

Facing the challenge of scattered sales activities and the need for more efficient service operations, Biocartis partnered with valantic to revolutionize their CRM processes. the integrated Salesforce solution has streamlined their workflow, enabling seamless sales and service activities, and providing a comprehensive view of customer interactions. Discover the impact of this transformation on Biocartis’ efficiency and customer service excellence.

Contact To the customer case

Harmonizing Salesforce Automation across EMEA

Streamlining sales and service operations with integrated CRM solution

The challenge

Biocartis needed a solution in which they could maintain all their Sales activities because these were stored in different places. These activities included being able to capture information for segmentation purposes, capture visit reports, quoting and the use of quote templates. From a service perspective a solution was needed in order to handle cases at a faster rate, get a better overview of interventions to be performed & scheduled at the customer site and decrease the time to return devices to the store/ send replacements. Time saving activities have a high priority at Biocartis.

valantic colleagues working on their computer

The solution

To support the Sales and Support activities of Biocartis in this rapid changing environment valantic designed an all-round CRM solution by integrating Sales Cloud, CPQ, Service Cloud & Field Service Cloud from Salesforce. By doing so all the information is now stored in Salesforce where Sales reps can perform all their Sales activities without using spread sheets, Customer Support users receive a 360 degree view of their Customers and are able to respond much faster. In order to give Sales representatives the ability to work from their smartphones, the Salesforce 1 app solution was designed. Next to this the team also set up the Field Service Mobile Application so that service engineers on the road receive a notification when a Service Appointment is assigned to them. This application gives them also the ability to work offline and sync their changes after a Service appointment has been completed.

A good partner for CRM development and deployment

Results

David Dejans
Sales Director – Biocartis

”The commercial team is now live with SF since April 2019. valantic is a good partner for CRM development and deployment. After deep analysis, they have been able to develop a solution which fit our needs (in our MDx environment) and have made some valuable proposals as well. We have now a strong solution with CPQ module which was the most challenging part to develop. They came up with an elegant solution for this specific part which is now widely appreciated by our full commercial team. valantic is a flexible and nice team to work with. I would recommend this company to support the CRM project.“

About Biocartis

Biocartis is a fast growing & innovative company in the Molecular Diagnostics area. Their Idylla platform is a state-of-the art system that provides accurate, reliable & fast diagnosis

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