Digitalization of purchasing processes
Korian Deutschland GmbH offers long-term care facilities, assisted living, alternative living concepts, intensive care and home care and services. The Germany-wide Korian network includes around 230 facilities, 67 of which offer assisted living and 27 outpatient services. The company is part of the Clariane Group, which is represented in six European countries.
Korian Deutschland GmbH provides a range of care services, including long-term care facilities, assisted living, alternative residential concepts, intensive care, and at-home care services. The company’s expansive network spans Germany with roughly 230 facilities, among which 67 are dedicated to assisted living and 27 to outpatient services. Korian Deutschland GmbH operates as a subsidiary within the Clariane Group, which has a presence across six European countries.
The initial situation
In order to ensure the highest level of care and support, Korian chose Ivalua, an efficient procurement solution with integrated supplier management for all the requirements of its senior citizens’ residences. The eProcurement suite “Koriando” was developed and launched based on the Ivalua platform. Around two months after the technical go-live of the Koriando platform, the company retained valantic, an Ivalua partner, to supervise after-go-live support and contribute its expertise in the digitalization and optimization of purchasing processes.
Hotline: 1st and 2nd-level support for 2,000 users
Integration of the special solution necta into Ivalua
Restructuring of the procurement processes and processing in Ivalua
Florian Staud
Managing Consultant and Team Leader at valantic
”During the entire project, we at valantic ensured a results-oriented, prioritized, and timely implementation of the optimization potential in coordination with the implementation partner and we facilitated the successful go-live of the accounting module. All of the approximately 2,000 system users receive 1st and 2nd-level support in German and are able to use the new procurement solution efficiently and productively.“
Case Study Korian: Healthcare Provider Korian Digitizes Procurement Processes with valantic and Ivalua
Korian enhances Care with Ivalua’s Procurement Solution and Integrated Supplier Management.
valantic’s implementation encompassed several work packages. The first tasks were to improve interfaces within the Korian IT infrastructure, train key users, and support the Germany-wide roll-out by taking over first and second-level support. These are not small tasks, because “Koriando” is used by more than 4,000 users throughout the company (over 2,000 of them in Germany), who, in addition to purchasing, are assigned to the areas of care, service, and facility management.
In the further course of the project, valantic handled the integration of the special software “necta” into the Ivalua platform. necta specializes in “goods management for care, catering, system catering, hospitals, and manufacturing companies.”
In close cooperation with Korian and its partners, valantic reorganized some of the purchasing processes and optimized the interfaces to other systems such as SAP, DocuWare, and SmartInvoice based on the eProcurement solution Ivalua. In addition, valantic consultants integrated “necta,” a food procurement solution, into Ivalua. valantic took over some of the administration and user support from Korian Deutschland.
In essence, the following services were performed successfully within the scope of the project:
Implementation and integration of the solution necta, which specializes in food procurement
Development of management reports using business intelligence tools
Support and coordination of user acceptance tests, go-live, and technical support for the billing module
Support and coordination of user acceptance tests, go-live, and technical support for an Ivalua version upgrade
Provision of 1st and 2nd-level support for about 4,000 users
Thanks to their expertise, valantic consultants have developed and implemented appropriate measures.
1. General support and project management
valantic helped the German Korian project management with the nationwide roll-out and optimization and further development of the application, in particular by taking on work packages, setting up a reporting and controlling structure, and managing subprojects. All German users can turn to the project team as part of 1st and 2nd-level support.
2. Hyper-care support for invoicing module
The invoicing module interacts with other systems such as DocuWare, SmartInvoice, and SAP. Based on requirements, valantic conducted an assessment, coordinated bug fixing, and set up a hotline for the employees. All bugs have been fixed and employees can now work productively with the system and the new processes.
3. Functional consulting and implementation in purchasing
valantic initiated organizational changes in Korian’s IT landscape and at the same time ensured operational ability thanks to its know-how. The valantic team also acted as a sparring partner for the customer management, for example, reports for various target groups support the management of purchasing projects.
4. Mentoring/support during key user certification
valantic provided Ivalua training documents and assisted with the certification of key users, who in turn train other employees (train the trainer). Now, all Ivalua users are able to use the platform efficiently according to their role.
About Korian
Korian Deutschland GmbH offers long-term care facilities, assisted living, alternative living concepts, intensive care, and home care and services. Korian’s Germany-wide network includes about 230 facilities, of which 67 offer assisted living and 27 outpatient services.
The company is part of the Clariane Group, which is represented in six European countries.
Korian Case Study: Healthcare Provider Digitizes Procurement Processes with valantic and Ivalua
Korian enhances Care with Ivalua’s Procurement Solution and Integrated Supplier Management.
Anne Wiegert
Senior Manager Marketing & Communications
valantic Supply Chain Excellence