Bridging the Gap

BRI Security's Pursuit of Operational Brilliance with OutSystems Innovation

In their relentless pursuit of elevating customer service, operational efficiency, and security prowess, BRI Security embarked on a transformative quest to bridge the gap in their digital landscape with valantic.

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The Challenge

With the business growing and the plans to expand to larger enterprises, BRI Security needed to digitally transform its operations and automate the full lifecycle of rostering to invoicing. The manual reporting and manual processes to capture incidents, occurrences, and time and attendance of security officers were inefficient, prone to errors, time consuming, and essentially were blocking BRI’s business boost.

BRI Security’s resources and those of its biggest client were operating at capacity simply to process the paper reports its guards were creating. Going mobile and automating was the natural solution, but with no developers in-house, BRI Security was dependent on rigid, subscription-based IT. The purpose-built, customized app it needed seemed out of reach.

A tablet and a smartphone displaying a report interface for hazard reporting and daily safety check, with fields for description, photo attachment, and officer's name, date, and time.

The Solution

“To improve customer service, operational transparency, productivity and security outcomes, BRI Security started a quest to find a solution to the company’s app gap. OutSystems’ low-code platform was recommended by its peers and valantic, along with its local partner Phoenix Services, was selected to making BRI’s vision of an app a reality, seeking feedback from its biggest client throughout the early days of development.

In just three months, the full version of the BRI Operational Support System, or BOSS, went live, one month ahead of schedule. “What was appealing to me was the degree to which we could quickly customize the app to meet our client’s specific requirements,” Ying Loong noted.

According to Phoenix Services and valantic’s experience, a traditional development approach would have taken three to five times longer due to the app’s particular offline operation requirements and integration demands, which included rostering systems and Google Maps.”

Highlights

Native Mobile App

Complex Integrations

Return on Investment

Fast Time To Market

Ying Loong Lee
Technology Director, BRI Security

”The way OutSystems visualizes development and valantic supports us are very much in line with our own ethos of delivering fast, customizable solutions. Every client is different. And now we can meet their individual needs.“

About Bri Security

Business Risks International Pty Limited (BRI Security) is a specialist corporate risk management and security services organization that provides unique, independent and comprehensive holistic security and safety services to Australian and International businesses, organizations and corporations.
International Security Operations, Safety/Security Audits & Compliance, Training & eLearning.