User Experience (UX) refers to the user’s experience and describes all aspects of interaction between the user and the product or a service. The user experience reflects a person’s experiences and feelings during the use of a product or the claiming of a service. The term user experience is generally used in connection with the design of websites or apps; however, it includes any type of product interaction, so also non-digital, physical use. valantic offers solutions for optimizing the user experience.
Customer Experience September 13, 2022
User testing – on-site or remote: What’s better?
User tests offer the advantage of testing the functionality of a system while directly including users in the testing process. The tests can be performed either on site or remotely. Our valantic expert Elena Gocheva will tell you which option is right for you.
User testing – on-site or remote: What’s better?Customer Experience January 20, 2021
“Only the customer is king. That’s why the perfect customer experience is so important today”
Interview with Alexander Fetzer, Client Value & Innovation Manager at valantic and Patrick Ganzmann, partner at valantic, about trends in customer experience.
“Only the customer is king. That’s why the perfect customer experience is so important today”Customer Experience March 12, 2020
5 Tips for How You Can Close the Experience Gap
How good is your customer experience management? If your assessment doesn’t match the customer's experience, you’ve got an experience gap. We’ll give you some helpful tips for how you can close this gap.
5 Tips for How You Can Close the Experience Gap#valanticworld February 3, 2020
5 questions for… Artur Richter, Design Director at valantic CEC Deutschland and responsible for the User Experience area
Artur Richter, Design Director at valantic CEC, in an interview about happy customers, user experience design, and the customer life cycle.
5 questions for… Artur Richter, Design Director at valantic CEC Deutschland and responsible for the User Experience areaCustomer Experience February 12, 2018
The new SFS online Shop
Everything for the customer's benefit: The new B2B platform is designed according to the behavior and needs of SFS customers – from the shopping cart to delivery or pick-up.
The new SFS online Shop