Digital accessibility

Digital accessibility means that digital offerings are accessible and usable for all people, regardless of their physical and mental abilities. Implementation encompasses visual aspects of user interface design (e.g., sufficient contrast and font sizes) as well as requirements for functionality and usability (e.g., keyboard operability). With the implementation of the European Accessibility Act (EAA) at the end of June 2025, private companies in all EU countries and Switzerland must meet specific requirements for the accessibility of their digital services. The cornerstones are the Web Content Accessibility Guidelines (WCAG), which are based on four principles: perceivability, operability, understandability, and robustness. Although the EAA primarily targets the inclusion and digital participation of people with disabilities, compliance with the new guidelines offers broader potential for every online business.

A man in a yellow checkered shirt sits at an outdoor table, drinking coffee and working on his laptop.

Customer Experience October 3, 2024

Composable UX: conversion rate booster & opportunity for digital accessibility

Our series sheds light on the potentials and often overlooked challenges of Composable Commerce projects from business, user, and technology perspectives. In the fifth edition, we reveal how design systems align with Composable Architecture, enabling unique customer experiences and enhancing digital accessibility.

A woman in a wheelchair sits in a café in front of her laptop, checking if her online shop is accessible.

Customer Experience September 10, 2024

Is My Online Shop Accessible? – A Practical Guide to Digital Accessibility

Digital accessibility is not only a mandate of fairness but also a smart business decision. It's high time for e-commerce to take a step towards inclusion and equality. But how can you make your online shop accessible and EAA-compliant? Our latest blog post provides concrete recommendations with a practical guide.