Customer Experience April 23, 2024
B2B marketplace: more sales, security & efficiency with the right PSP
Viewing e-business from the perspective of a marketplace operator uncovers entirely new opportunities for revenue and business growth, along with fresh challenges. From merchant onboarding to revenue recognition, choosing the right payment service provider (PSP) is crucial for streamlining complex processes and fully leveraging the capabilities of your B2B marketplace.
B2B marketplace: more sales, security & efficiency with the right PSP
Customer Experience February 23, 2024
Service excellence: How personalized customer portals are transforming B2B e-commerce
Discover how personalized customer portals are transforming B2B e-commerce, and optimize your digital strategy with our expertise. Learn more!
Service excellence: How personalized customer portals are transforming B2B e-commerce
Customer Experience May 19, 2022
How to create the best possible CX for B2B customers
In the second part of our Customer Experience series, we want to reveal what a process for aligning with your end customer can look like.
How to create the best possible CX for B2B customers
Customer Experience April 28, 2022
Unique Customer Experience in B2B
The customer experience has already arrived in the B2B sector. Now it is important to implement this inspiring CX.
Unique Customer Experience in B2B
Customer Experience September 1, 2021
Worldwide roll-out of the B2B online shop at FUCHS PETROLUB
Benjamin Preißner, Project Manager E-Commerce, has been accompanying the project for over a year and gave us some exclusive insights into the goals of the B2B shop, the selection of the roll-out strategy, and the advantages of this approach.
Worldwide roll-out of the B2B online shop at FUCHS PETROLUB
Customer Experience May 12, 2021
Digitalization of multi-stage sales channels in B2B retail
In the “Tips & tricks for customer experience with SAP” rubric, we provide some helpful practical tips. The third part deals with so-called chain structures in the SAP Sales Cloud. These help to map complex sales channels – also directly in the standard system.
Digitalization of multi-stage sales channels in B2B retail
Customer Experience February 12, 2021
B2B commerce: Times have changed
Just as in B2C, today customers in B2B purchasing expect an easy, transparent shopping experience. That's why suppliers should adjust and simplify all of their purchasing and sales processes to suit this new situation.
B2B commerce: Times have changed
Customer Experience November 27, 2020
What you need to consider when selecting a B2B e-commerce system
Now is the best time to plan and implement an e-commerce solution for your company. Fabian Saccilotto, Head of Technology & Innovation at valantic CEC Schweiz, explains what companies need to consider and how they can best proceed.
What you need to consider when selecting a B2B e-commerce system
Customer Experience May 28, 2020
Sales of the Future: Prof. Dr. Martin Selchert about Digitalization in B2B Sales
We spoke with Prof. Dr. Martin Selchert about success strategies for digitalization in B2B sales and what companies can do now.
Sales of the Future: Prof. Dr. Martin Selchert about Digitalization in B2B Sales