Customer Experience December 1, 2020
Between Employee and Customer Experience – the daily routine of a Managing Consultant
Career in IT – Nike Steinhausen is Managing Consultant at valantic and comes from the beautiful Chiemgau region. She tells us about her focal points in the SAP Customer Experience sector and why she feels so comfortable working at valantic.
Between Employee and Customer Experience – the daily routine of a Managing Consultant
Customer Experience November 27, 2020
What you need to consider when selecting a B2B e-commerce system
Now is the best time to plan and implement an e-commerce solution for your company. Fabian Saccilotto, Head of Technology & Innovation at valantic CEC Schweiz, explains what companies need to consider and how they can best proceed.
What you need to consider when selecting a B2B e-commerce system
Customer Experience October 30, 2020
Be emotional! Why emotions are so important in customer experience management
The secret of successful customer loyalty is to win the hearts of customers. How can emotions affect the measurable success of the company?
Be emotional! Why emotions are so important in customer experience management
Customer Experience October 15, 2020
Catalysts for a successful company
Companies want to update their individual SAP strategy, automate business processes, implement new digital business models, and make their IT flexible and more agile. The valantic Customer Focus Day SAP showed them how they can do these things successfully and what the catalysts are.
Catalysts for a successful company
Customer Experience October 1, 2020
Case Study: User-Centered Quotes with SAP® CPQ: “Solution Quote at Bizerba – as unique as your fingerprint!”
Sales at Bizerba needed a tool to create complex quotations that unites all these dimensions in a single interface. At the same time, the company wanted to provide its customers with a clear quotation document for a custom-tailored solution at the touch of a button. This is where the idea for Solution Quotes came from.
Case Study: User-Centered Quotes with SAP® CPQ: “Solution Quote at Bizerba – as unique as your fingerprint!”
Customer Experience September 29, 2020
From On-Premise to the Cloud – How Projects are Developing
Michael Bader is Managing Consultant in the Mannheim location and has been with valantic CEC Deutschland since 2005. He tells us in the interview why a close customer relationship is important and what he's especially proud of.
From On-Premise to the Cloud – How Projects are Developing
Customer Experience September 25, 2020
“Systems will adjust to people, not the other way around”
Thomas Wieberneit is a CRM practitioner of many years. At valantic he is responsible for the topics sales, marketing, service, collaboration, customer loyalty and customer experience. In an interview, he reveals how he sees the future of digital customer experience and which trends companies should prepare for.
“Systems will adjust to people, not the other way around”
Customer Experience September 24, 2020
On the path to the customer-centered and intelligent company
The digital transformation in companies is progressing more and more. But the future belongs to customers and lies in the intelligence to provide them with the most perfect customer experience possible. With the customer at the center of attention, the path to the Intelligent Enterprise is thus marked out and indispensable. New technologies such as artificial intelligence, predictive analytics and the Internet of Things (IoT) will be increasingly in demand.
On the path to the customer-centered and intelligent company
Customer Experience September 23, 2020
Customer experience comes first at the intelligent enterprise
The future belongs to the customers. After all, they are the ones who pay in the end and increase the turnover of a company. In order for this to happen, the buyer or prospective buyer must feel absolutely comfortable with the service and product in each of his buying cycles. How does a company manage to provide its customers with a perfect buying and repurchasing experience?
Customer experience comes first at the intelligent enterprise